Can I buy standard fiberglass filters online or at the store when it’s time to replace the media?
Genuine Elevated Air replacement media must be used to prevent damage to the unit, protect the warranty, and keep it running at peak efficiency. We have found that when consumers purchase replacement media from retail outlet stores, many times they purchase the wrong product and replace it which can damage the product and void the warranty. Due to installation, warranty, and maintenance concerns, we only sell our systems and replacement parts through authorized heating and cooling contractors to protect the consumer. Only Genuine Elevated Air replacement media and replacement UV light are sold through this network of contractors to ensure that you are getting the right replacement products, protecting your warranty, preventing unwarranted damage, and keeping your air cleaner and UV light running at peak efficiency.
To purchase your replacement media, contact your installing contractor. If you do not know who that is, locate the find a dealer button and search for your state.